FAQProviders Frequently Asked Questions
Why should I talk to my patients about tobacco use?
Good question. Here are three good answers:
- About 70% of all tobacco users have seen a healthcare provider this year, but fewer than half of them have received quit assistance from their provider. We can do better.
- About 100,000 South Dakotans use tobacco, and about 70,000 of them say they want to quit. Let’s help them do it.
- Healthcare professionals tell us they consider the QuitLine a valuable service to their patients and refer their patients routinely. Even so, they would like to have more specific information about the QuitLine experience so they can, in turn, provide their patients with the best possible answers to questions about our services when asked.
How does a patient get in touch with a QuitLine coach the first time?
- The patient can call the South Dakota QuitLine to enroll in coaching: 1.866.SD QUITS (1-866-737-8487).
- Or, they can visit the website and request a call from a QuitLine coach.
- For patients who may not be ready to quit, you can also refer them to the QuitLine website for lots of background, facts, and DIY tips and tricks.
How many times does a patient have to talk to a QuitLine coach?
Typically, there are 5 coaching sessions centered around a quit date.
Extended services are available for pregnant women who will receive up to 4 additional calls, including postpartum follow up.
How well qualified are QuitLine coaches?
A QuitLine coach must have a minimum of a bachelor’s degree in a health-related field along with additional training in tobacco addiction and cessation.
How does the patient get the free medications?
We recommend patients enroll and participate in coaching to receive free cessation medication. The prescribing provider must fax a completed QuitLine prescription form to the Central Pharmacy. Prescription forms are available by calling the QuitLine at 1.866.SD QUITS (1-866-737-8487).
Patients can also receive a free 2-Week NRT starter kit with the option to upgrade for an additional 2 weeks by filling out an online form for a Kickstart Kit.
How can I make sure my patients are enrolled, and track their progress?
The patient wishing to quit can complete and sign a Fax Referral Form, giving their consent for a QuitLine coach to contact them. Providers can then fax the Referral Form to the QuitLine at 1-605-322-3858. With patient consent, the QuitLine is able to forward information about the enrollment and participation status.
What happens the first time someone calls the QuitLine?
The first call to the QuitLine by a participant is to enroll in the program. The call will take approximately 10-15 minutes.
What are the hours of operation for the QuitLine? Can you call any time?
The QuitLine is open Monday – Friday from 7 a.m. to 11 p.m. Central time, and Saturday from 8 a.m. to 5 p.m. Central time. Voicemail is available 24 hours a day, seven days per week with a return call the next business day.
What are the limits on medications?
QuitLine participants may choose up to 12 weeks of prescription medication Zyban (Bupropion) OR up to 12 weeks of over the counter medication: Nicotine Replacement Patch (7mg, 14mg, 21mg), Nicotine Replacement Gum (2mg, 4mg), or Nicotine Lozenges (2mg, 4mg).
When should patients call the QuitLine? Only when they feel like using tobacco?
The sessions are scheduled by the participant at their convenience to coincide with important steps in the quitting process. The QuitLine coach will call the participant at the scheduled times. A participant may also call anytime they feel a need for additional support.